Terms of Use

1. Acceptance of These Terms

By visiting heimdallbot.com, interacting with Heimdall Bot or accessing Heimdall content, you agree to these Terms of Use and our Privacy Policy. If you do not agree, do not use the service.

Heimdall Bot is operated by Iman Business Solutions Pty Ltd in Australia. “Heimdall Bot”, “we”, “us” and “our” refer to the Heimdall Bot service and its operator.

2. The Heimdall Service

Heimdall Bot is an independent community information and support service for Empires & Puzzles players. It may provide or organise hero information, community grading, statistics, calculations, translations, posters, reference material, room support and related community content.

Information is supplied for general community and entertainment purposes. It is not official game advice and may become incomplete or outdated as the game changes.

3. Access and Eligibility

Access may be limited to approved users, rooms, groups, channels or communities. Approval may be withdrawn where access conditions are no longer met or where these terms or applicable community rules are breached.

Do not add Heimdall Bot to a private group, direct conversation or other location unless an authorised Heimdall administrator has approved that use. Do not attempt to bypass approval controls.

If you are under the age at which you can legally agree to these terms in your location, you may use Heimdall Bot only with permission and supervision from a parent or legal guardian.

4. Limited Permission to Use Heimdall

Subject to these terms, we give authorised users a limited, personal, non-exclusive, non-transferable and revocable permission to access and use Heimdall Bot and Heimdall-created content for its intended community purpose.

This permission does not transfer ownership. Unless written permission has been granted, you must not scrape, archive, republish, sell, license, distribute, systematically copy, reverse engineer or create a competing database or service from Heimdall Bot, its data, calculations, layouts or organised content.

Ordinary personal use of a bot response within the supported community is allowed, provided it is not misleading, commercially exploited or presented as official game information.

5. Acceptable Use

You must not:

• use Heimdall Bot unlawfully, fraudulently, abusively or in a way that harms another person;
• harass administrators, contributors or community members;
• send malicious code, automated floods, spam or excessive requests;
• probe, disrupt or attempt to defeat access, security, rate-limit or moderation controls;
• impersonate another person or misrepresent your authority, identity or affiliation;
• use bot responses or community records to target, threaten or publicly shame another user;
• commercially exploit Heimdall-created content without prior written approval; or
• encourage another person to do anything prohibited by these terms.

6. Content and Intellectual Property

To the extent they are original, Heimdall Bot code, branding, layouts, written material, calculations, translations, databases, compilations and other Heimdall-created resources are owned by Iman Business Solutions Pty Ltd or the relevant identified contributors.

The Heimdall community includes contributors such as Thor’s Heimdall Build Team, Heimdall Legends, Heimdall Translators and Thor’s Hero Grading Teams. Contributor recognition does not give other users permission to reproduce or distribute their work beyond the permission granted in these terms.

Third-party game names, artwork, characters, images, trademarks and other rights remain the property of their respective owners.

7. Material You Provide

You remain responsible for information, messages, images, suggestions or other material you submit. You must have the right to provide it and must not submit unlawful, deceptive, infringing or harmful material.

You give us a limited permission to receive, store, process and display submitted material only as reasonably necessary to operate, moderate, support or improve Heimdall Bot and its supported communities.

Feedback and suggestions may be used to improve the service without an obligation to compensate the person who supplied them.

8. Third-Party Platforms and Rights

Heimdall Bot may operate through third-party messaging, social, hosting or payment services. Your use of those services is also governed by their own terms, privacy policies and technical limitations.

Empires & Puzzles and related game names, artwork, characters and trademarks belong to their respective owners, including Small Giant Games and its related companies. Heimdall Bot is an independent community service and is not sponsored, endorsed or operated by Small Giant Games, Zynga, LINE or Meta.

If a rights holder has a concern about material displayed through Heimdall Bot, they may contact us using the details below.

9. Payments and Paid Access

Some access or support arrangements may be offered for a fee. Any applicable price, billing period, inclusions, cancellation terms and refund conditions should be communicated before payment and may also be governed by a separate written agreement or the payment provider’s terms.

You are responsible for providing accurate payment and account information and for keeping an applicable payment arrangement current. Access may be restricted or removed if a required payment is overdue or reversed.

Nothing in these terms excludes a guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or another applicable law.

10. Availability and Changes

We may add, remove, restrict, suspend or change features, commands, content, supported platforms or access arrangements at any time. We do not guarantee uninterrupted operation, permanent availability or compatibility with every device or third-party platform.

Maintenance, technical faults, third-party outages, game updates or security events may temporarily affect access or accuracy.

11. Suspension and Enforcement

We may warn, restrict, suspend, remove or ban a user, room, group or channel where we reasonably believe there has been misuse, unauthorised access, a security risk, non-payment under an applicable access arrangement, or a breach of these terms or community rules.

Relevant access-control and moderation records may be shared with authorised Heimdall administrators to enforce restrictions across Heimdall-managed communities. Personal information will be handled in accordance with our Privacy Policy.

12. Disclaimers

To the extent permitted by law, Heimdall Bot and its content are provided on an “as is” and “as available” basis. We do not promise that content will always be accurate, complete, current, error-free or suitable for a particular game decision or purpose.

Community grading, statistics, calculations and opinions are not official game data unless clearly stated. Users remain responsible for checking information and making their own decisions.

Nothing in these terms excludes any guarantee, right or remedy that cannot lawfully be excluded.

13. Limitation of Liability

To the extent permitted by law, we are not liable for indirect, incidental, special or consequential loss arising from use of, inability to use, or reliance on Heimdall Bot; third-party platform outages or actions; loss of data; or unauthorised access caused by circumstances beyond our reasonable control.

Where liability cannot be excluded, it is limited only to the extent permitted by applicable law.

14. Governing Law and Severability

These terms are governed by the laws of New South Wales, Australia. Courts with jurisdiction in New South Wales may hear disputes, subject to any rights you have under mandatory laws that apply where you live.

If any part of these terms is found invalid or unenforceable, the remaining provisions continue to apply. A delay in enforcing a right does not waive that right.

15. Changes to These Terms

We may update these Terms of Use when the service, access arrangements, technology or legal obligations change. The current version will be published on this page with a revised “Last updated” date.

Your continued use after an updated version is published means you agree to the revised terms, to the extent permitted by law.

16. Contact